- Karnataka Government starts door to door delivery of all essential items
- Citizens from Bangalore can call COVID-19 Home Delivery Helpline 080 6191 4960
The Member of Parliament, along with The Government of Karnataka launched ‘COVID-19 Home Delivery’ in Bangalore. To alleviate the situation, Member of Parliament, Tejasvi Surya, along with ITW Consulting & Cartoon Mango curated and digitized this task force, an efficient COVID-19 helpline that will help the citizens of Bangalore to get door to door delivery of groceries and other essential daily needs.
Currently, there are 15 WhatsApp groups and 200 volunteers catering to the needs of Bangalore residents with respect to COVID-19 emergencies, receiving close to 3000 phone calls every day. With this new facility, citizens from Bangalore can call the COVID-19 Home Delivery Helpline 080 6191 4960.
It uses the integrated back end system to centralise information about the orders, and then sorts and connects them to the front end and last mile connectivity partners, who deliver them. Dunzo, Swiggy, Housejoy, Shadowfax and Rapido are providing the last-mile delivery services. Meanwhile, PharmEasy, Medlife and Spotcare assist in delivering medicines. Big Bazaar, StoreSe, ShopG (a community buying start-up), Clover Ventures, and Ninja Cart, are all delivering groceries and fruits to households as well as apartments. Housejoy has stepped in to help fumigate households and assist in delivery, while Let’s Be The Change has mapped all important stores that are verified and open.
“We noticed that many citizens continued to venture out to purchase groceries, fruits and vegetables during the lockdown, putting themselves at risk of getting infected by the coronavirus. In order to ensure citizens stay indoors during the COVID-19 lockdown period, we created this platform which provides for the home delivery of essential goods. We initially launched a pilot of this service in the Kathriguppe ward of Bengaluru. Based on the success of that project, we have extended the service to BBMP limits. We’re glad to collaborate with ITW to develop the technical platform for the helpline,” Tejasvi Surya said in a statement.
Talking about this initiative, Karthik M Bhat, Business Head, ITW Consulting said,
“As a company, it is crucial that we work as a team and help people during the tough times. When this idea was initially brought to light, we wanted to start working and roll out the services initially. The beauty of the Platform is that it enables even those without a smartphone to go digital via the helpline no. and having every Kirana store listed on BBMP list made available for deliveries gives the people more choice.”
Mr. Hari Prasad, Co-founder, Cartoon Mango, who designed the back-end, spoke about this initiative and said,
“We are a design studio that prides itself on its problem-solving capabilities and this was a great opportunity to do the same. Solutions like these are important during global crisis. This is a great initiative by Mr. Tejasvi Surya and we are glad we could involve in its digital transformations.”
Citizens may also call their regular traders and request for home delivery. If the grocer does not support home delivery, he or she may also call the helpline requesting for the items to be picked up from the shop and delivered. Being an open platform, any last mile connectivity provider or a service provider in the area of essential goods can get involved, making it a scalable solution. Currently, there are a total of 16,000+ stores which includes, Grocery stores, Fruit & Vegetable shops, Meat Shops, Bakery & Medical stores. The next step would be to map all the 30,000 stores registered with BBMP to come on board for this initiative.